86 percent of marketers say they will own the end-to-end customer experience by 2020. To accomplish this, the report found that marketing leaders must have a single view of the customer that allows them to engage in two-way, personalized conversations across technologies, locations, and physical objects.
6More
Marketers Will Seize the Customer Experience by 2020, Study Shows | Virtual-Strategy Ma... - 0 views
4More
Facebook hints at big changes coming to Messenger app in 2018 - 0 views
1More
Sales/Marketing Divide: 61 Percent of Sales and Marketing Departments are Still Not Ali... - 0 views
5More
Lessons from Progressive screw-up: When it's Twitter vs. lawyers, take Twitter - Red Tape - 1 views
Air France at your service 24/7 on social media : Air France - Corporate - 0 views
5More
Whose answers do shoppers want - brands' or consumers' - online and in stores? - Bazaar... - 0 views
6More